At Surgga33, your privacy is not merely a legal obligation — it is a commitment we uphold firmly. This document transparently explains how we collect, use, store, and protect your personal data every time you use our platform.
We only collect necessary data, do not sell your information to third parties for marketing purposes, and you may request access to or deletion of your data at any time.
Your data is protected with industry-grade encryption and is never sold to third parties.
This Privacy Policy ("Policy") is published by Surgga33 ("we", "our platform") and applies to all users of the website surgga33.net, the Surgga33 mobile app and all related services we offer to members in Malaysia.
We understand that your trust is our most valuable asset. As such, we are committed to handling your personal data responsibly, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international best practices.
By using the Surgga33 platform, you agree to the collection and use of information as described in this Policy. If you do not agree, please stop using the platform and contact us to delete your account.
Surgga33 collects various categories of data depending on how you interact with our platform. Here is a full overview:
| Data Categories | Example Information | How It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, IC / passport number | Account registration, KYC process |
| Contact Information | Email address, phone number, residential address | Account registration, profile updates |
| Financial Information | Bank account number, payment methods, transaction records | Deposit & withdrawal process |
| Usage Data | Game history, activity logs, session times | Automatically during platform usage |
| Device & Technical Data | IP address, device type, web browser, operating system | Automatically via server logs & cookies |
| Verification Documents | Copy of ID card, bank statement, selfie photo | KYC verification process |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data categories such as health information, political views, or religious beliefs unless required by law.
The data we collect is used solely for legitimate and specified purposes:
Surgga33 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is only shared in the following limited situations:
All third parties that receive your data are required to comply with data protection standards equal to or higher than those in this Privacy Policy.
Surgga33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Required for core platform functions such as secure login and session management. Cannot be disabled.
Help us understand how users interact with the platform for improvement purposes.
Store your preferences such as language, display settings, and game preferences.
Used to detect suspicious activity and protect your account from unauthorised access.
You can manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of our platform.
Surgga33 continually invests in security infrastructure to ensure your personal data is protected at all times. Our security measures include:
All data transmitted between your device and our servers is encrypted using TLS 1.3 protocol to prevent interception.
An additional security layer for login that requires verification through your mobile device.
An automated threat detection system monitors platform activity around the clock to identify and block threats immediately.
Only authorized personnel with a legitimate business need may access user data, and all access is carefully logged.
Penetration testing and security audits are conducted regularly by independent parties to identify and address system vulnerabilities.
Data is stored across geographically separate data centres with automatic backup systems to ensure service continuity.
Surgga33 retains your personal data for as long as your account is active or as long as required for service and legal compliance purposes. The following are our data retention guidelines:
Once the relevant retention period has ended, your data will be securely deleted or anonymised in accordance with established procedures.
As a Surgga33 member, you have the following rights regarding your personal data under Malaysia's PDPA and our policy:
Request a copy of the personal data we hold about you at any time.
Correct inaccurate or incomplete data through your account settings.
Request deletion of your data subject to legal retention obligations.
Object to the processing of your data for specific purposes such as direct marketing.
Receive your data in a machine-readable format for transfer to another platform.
Request restrictions on how your data is processed in certain situations provided for by law.
To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within 30 calendar days from the date of receipt.
The Surgga33 platform may contain links to third-party websites or services such as game providers, payment processors, or technology partners. This Privacy Policy applies to the Surgga33 platform only.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of any website you visit through links on our platform.
Surgga33 takes seriously ensuring that our platform cannot be accessed by children or underage minors. This platform is intended for users aged 18 years and above only.
We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information as soon as possible.
Our integrated KYC verification process is specifically designed to verify the age and identity of each new member before they are permitted to access the platform's full services.
Surgga33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Each new version will include a clear effective date at the top of this document.
For significant amendments that affect your rights, we will send a notification via your registered email or display a clear notice on the platform at least 14 days before those changes take effect.
Continued use of the surgga33 platform after the effective date of any amendments is considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:
The fastest way to get help. Our team is ready to respond in under 2 minutes.
[email protected] — We will respond within 72 business hours for privacy-related enquiries.
If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia or the relevant regulatory authority in your country.
All data is transmitted and stored using 256-bit SSL and AES-256 encryption — the same standard used by leading banking institutions.
You have full control over your data. Update, review, or delete your information at any time through our easy-to-use account settings.
We have never and will never sell your personal data to any third party for marketing or other commercial purposes.
Our operations fully comply with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a user are always protected.
You will be notified within 72 hours should any security incident occur that may affect your personal data.
Our privacy and security practices are reviewed periodically by independent third-party auditors to ensure ongoing compliance.
Join millions of members who trust Surgga33 for a safe, fair, and enjoyable gaming experience. Register today and feel the difference.
Register Now Login